icicibank.com --> Unless i am forced to use this site for all my monetary transactions, i must not have even looked at this site. This is undoubtedly the worse internet banking site. Whenever you try to do a transaction, more often than not, it will be in maintainance mode. In general, maintainance will be done once in a while. Incase of icicibank.com, it is completely the opposite.
In their quest to provide the best service, they are keeping the site under maintainance 24x7. :))) . Guys, agreed, you are the best one in town. please come out of the maintainance mode now atleast.. :))
Customers --> Don't only think of the sops they provide. It also matters how well they provide the services to you. And w/o any doubt, icicibank response to user queries is a complete mess. You have to wait indefinitely for your call to get transferred to the right department. God knows, whether it gets transferred finally or not. You have to be a really lucky person to get your query answered.
Adding to all these, icici also holds the record for loosing the crictical DMAT documents in the MUMBAI rain waters last year. Great!! i am hearing the applause too :) .. And people are asked to fill their application forms again.. :) This explains the carelessness of these people towards customers.
Summary --> ICICI service sucks, icicibank.com is hopeless, icicidirect may get drowned in rain waters sometime. Never choose icici as your salary account.
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